1. Scope

Scoping is where you begin. It enables you to take stock of your present situation, set your course and navigate forward

 

It is important that before rushing to a solution you take a step back to understand what is going on and the areas you want to focus on – the Scope. 

Scoping is key to understanding the high level situation. You may want to change something about how your team works; may need to change something as a result of changing demands on your team; or aware that there is a problem somewhere within the activity of your team.

Do you really know what the problem is?

Unless you really understand the problem you cannot identify the causes or consider options. Creative Problem Solving can be used as a way to quickly move through the issue. 

Do you know who your customer is?

Across the University the end recipient (customer) of our process or service will vary – students, academics, the general public, applicants, etc. But there are also customers within the process – other teams, who must not be forgotten.

Confused by who your customer really is, or what are the expected outputs? Consider SIPOC, an overview tool that helps you bring everything together.

What will be the benefits?

It is important to consider what you are aiming for when making any change. A benefits exploration map can help with this.