Service reviews provide a structured, proactive and comprehensive approach to understanding and improving all aspects of our services so that they continue to operate effectively and to meet stakeholders’ changing needs. There are two types of service review at Oxford – University-wide and locally led.
By reviewing services end-to-end, and by being consultative in nature, these reviews help us to understand what is working well in a particular service and where improvements can be made.
A service is defined as an activity provided through a combination of processes, policies, procedures and advice to deliver a beneficial outcome to stakeholder groups. Typically, in the University, a service is managed or provided by professional services staff for groups such as faculty, students, donors, the public, other professional services staff - or to meet compliance or other regulations placed on the entire organisation.
An integral part of Professional Services Together, service reviews are helping us transform the way we deliver our services across Oxford.
Getting started
If you think your department or service could benefit from a review, resources and support are available through the Focus team. You can access the Service Review Guide and other key tools to help structure your review or book a consultation for tailored advice.
By engaging in a service review, you can drive meaningful change that enhances service quality, efficiency, and staff experience.
