'This has made my day.' 'I can’t believe it. This makes such a difference.'

Focus identified a solution to make Nuance PDF documents open more quickly. As a result, Information Compliance Team members estimate that they'll save 18.5 days per year of casework time. 

What benefits does Focus expect to deliver?

The Focus Programme identifies 4 broad type of benefits:

Improved staff experience   Reduced cost to deliver a service Better inter and intra-team working Transparent decision processes
Improved student experience   Increased efficiency - do more with less Sharing best practice Streamlined decision processes
Improved customer experience   Time saved: therefore cost of time saved   Evidence driven decisions
Better service        
Enhanced reputation        
Greater compliance        
Reduced risk        
Greater adaptability        
Improved data accuracy        
Increased Continuous Improvement capability        
Contributes to environmental sustainability        


Some projects/interventions may focus most strongly on one particular benefit; others may deliver benefits across a wider range of categories.

How are benefits used to evaluate potential Focus projects?

The importance of benefits is embedded into the mind-set of all Focus projects from before a project even gets the go-ahead. Ideas for potential projects are evaluated by Focus Programme Board and envisaged benefits is one of the key selection criteria. Potential projects must be able to set out their envisaged benefits – from a range of stakeholder viewpoints – and show how these benefits accord with University and departmental strategic goals. This rigorous selection process helps ensure value for money in the project work that is chosen to go forward.

How are benefits measured and evidenced?

Having embedded benefits as early as possible into a project, the reference to benefits continues throughout the project’s life. The guiding question is always: ‘How do we evidence the benefits of the work done?’.

Data is key to this. Baseline data is gathered at the start of the project, and Post-Implementation data is gathered at the end. This enables direct comparison of the ‘before’ and ‘after’ situation.

Focus encourages stakeholder ownership of benefits and their measurement. This helps ensure that departments feel invested – and have a stake – in delivering and demonstrating these benefits.

A Measurable Benefits Data Plan (MBDP) is drawn up for each project, setting out expected benefits for that project and how each will be measured. This thinking and documenting is done early in the project. It's important that measurement of benefits realised is not an afterthought – done in a rush at the end or overlooked. Having a MBDP from the start helps ensure that an agreed, structured and data-led framework for benefits measurement is at the front of people’s minds throughout. 

Why do benefits play such a central role for Focus?

Striving to achieve benefits for stakeholders is at the heart of everything Focus does. A ‘benefit’ is a positive impact achieved from embedding or using the deliverables of a project or intervention.

A benefit is different from, and something over and above:

  • An objective (an aim or goal of an intervention);
  • A solution (an idea put forward to solve a problem); or
  • A deliverable (a product or output of an intervention).

For any project, where a deliverable is produced by way of a solution aligned to an objective, the question should always be asked: ‘So what?' What positive impact does this achieve?’ This is the crucial question that identifies, and keeps our focus on, the stakeholder benefits. 

It's in achieving the 'so what' that we realise the benefits for our stakeholders.